02 October 2010

ASOS US IS UP! Oh, but you can't buy Nail Polish

5:14 AM - I have been so excited since I heard a US website was being launched, and now its up!  Here is a direct link to the Illamasqua Nail Polish, there is a ton on sale!

5:58 AM - Had 4 polishes in cart, with FREE SHIPPING! But when I put in my shipping address it told me to remove all the highlighted products because they could not be shipped.  My whole order!  So I emailed them and asked why, if the site was US specific, there were products that could not be shipped to the US.

7:54 AM -  I received a pleasant, but not-what-I-wanted-to-hear reply:

Hello Jessika,
Thanks for your email and I am sorry to hear about your issue with the US site.
I do apologise for the inconvenience cause, I appreciate that this situation can be very frustrating for you.  ASOS.com are aware of this situation and are working on correcting this for our US customers.
Please do bear with us while we sort this situation out and in the mean time please do feel free to brows and shop the products available for our US customers.  You continued patience is appreciated while we work through this problem for you.  I hope this helps and if you do have any other questions, please do let me know.

8:00 AM - Sad Panda.  Glad I got a reply, but I am totally bummed out.  I thought I would share the information with you, as others may run into the same issue.

Kind Regards,
Customer Care Advisor